FAQs

Frequently Asked Questions (FAQs)

Here, we’ve gathered answers to some of the most common questions asked by our customers. Whether you’re looking for information about our products, return policies, or shipping details, you’ll find it all here. If you can’t find what you’re looking for, feel free to contact us—we’re here to help!

Question What types of products does TodNTots offer?
Answer

We provide a wide range of baby essentials, including:

  • Bath Essentials: Baby shampoos, body washes, towels, and bath toys.
  • Feeding Gear: Bottles, sippy cups, high chairs, and bibs.
  • Carrying Bags: Diaper bags, stroller organizers, and backpacks
Question Are your products safe for newborns?
Answer

Yes, all our products are carefully selected to ensure they are safe and suitable for newborns and infants. We prioritize quality and adhere to international safety standards.

Question What is your return and exchange policy?
Answer

We offer a 30-day return and exchange policy. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. For more details, please visit our Return Policy.

Question How can I track my order?
Answer

Once you place an order, you will receive a confirmation email with a tracking number. You can use this number and the email you entered on the order form on our Order Tracking page to monitor your shipment.

Question Do you offer gift wrapping services?
Answer

Yes, we provide gift wrapping options at checkout for a nominal fee. Make your gift special with our beautiful wrapping!

Question How can I contact customer support?
Answer

 

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (PKT)

Question What payment methods do you accept?
Answer

 

  • We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard)
    • Cash on Delivery (COD)
    • Bank Transfers
    • Mobile Wallets (e.g., Easypaisa, JazzCash)
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